FAQ

How do I reserve a property?

Once you see a property online, please click on the calendar to ensure your dates are available. If they are, click on the inquire button and you will receive a response within 24 hours. If the property is available for your time frame, we will then email you a lease agreement along with any required application forms stating all terms and conditions along with payment instructions.s

How much is due to reserve?

Upon reserving 35% of the grand total plus any condominium / HOA association and / or membership transfer fees are due upon lease signing, 32.5% is due 60 days prior to check in and the final 32.5% is due 30 days prior to check in. Please note; to receive keys, full payment has to be made prior to your check in date. Payment reminders will be emailed two weeks prior to the due date of each installment.

Are there any other fees?

Our fees entail: the rental rate + 11% state/hotel tourist tax + a 250 transaction fee + cleaning fees (amount varies dependent on the size of the vacation rental) + any application condominium / HOA application / membership transfer fees + a security deposit that can range from $500 to $2000 (dependent on the duration of the lease). The security deposit is fully refundable less any electric overages (if they apply) and if no damages are done to the rental property.

How do I pay for my reservation?

We accept checks, money orders, and cashier’s checks. Please note, we do not accept personal checks on day of check in. Please mail checks to Banyan Naples Real Estate Company 2430 Vanderbilt Beach Rd. STE 108 #389 Naples, FL 34109

Do you have refunds for bad weather?

No we do not, natural occurrences may effect your vacation but is something that is out of our control.

How many people can stay at the property I am renting?

Each property description clearly states how many people are allowed to stay at the rental property. Also, Page 1 of the lease states the maximum number of people allowed.

What are check in procedures?

Once the final installment has been received and your reservation has been paid in full, Arrival Instructions will be sent via email explaining the check-in process. The majority of our properties have a coded lock box on the front door of the unit, so you may check in at the designated time on your arrival date.

Do you provide maid service?

Yes, we can provide daily, weekly, bi-weekly or monthly cleaning service at an additional cost. Please call our office to schedule and to get an exact rate..

Can I smoke in the property?

No, all of our properties are smoke free and we have a very strict no smoking policy. Please smoke outside and insure all doors and windows are closed while smoking.

What are the check out procedures?

  1. Check out time is 10am
  2. Remove all trash from the residence and place it in the appropriate receptacles.
  3. Please take receptacles to the end of the driveway (if applicable) Place all dirty dishes in the dishwasher and start it.
  4. Turn off all interior/exterior lights and ceiling fans. Set the air conditioner to " Auto " and " Cool " to 76 degrees.
  5. Return any moved furniture back to its original position.
  6. Double check the residence for all your personal belongings.
  7. Please leave the keys as you found them on day of arrival, if keys were in a lock box, please return the set of keys to the lock box. ** PLEASE DON’T FORGET THE GARAGE REMOTE **
  8. Have a safe trip home and please return soon!